Quality & Safety

Sunshine Hospitals is committed to deliver the highest standards of healthcare and is supported by a stringent quality assurance program based on four core principles:

• Focus on the patient
• Focus on systems & processes
• Focus on performance measurement
• Focus on teamwork

Rigorous monitoring and audit ensure adherence, amendment  and correction in the processes of service delivery as required.

Sunshine hospitals accords highest priority to delivering the right care at the right time in the right setting – all with a patient first attitude. It is imperative for us to educate patients and their families on how they will receive deserved care with the highest standards, delivered in an environment of excellence.

Through the Programme for Patient Safety and Quality we seek to measure patient experience and recognize improvement opportunities in the way care is provided to our patients. Driven by values such as safety, patient-first, timeliness, communication and equitability, the teams of doctors, surgeons, nurses are at the forefront of making patients’ hospital experiences safe and hassle-free. Soon after their visit to the hospital, patients are contacted and asked to report on facets of hospital care, like communication with doctors and nurses, receptiveness of hospital staff, management of pain, hospital atmosphere, advice about medications, and discharge information.